Manager overseeing the university's IT disaster recovery program, handling infrastructure resilience and collaboration with OIT professionals at Rice University.
About the role
- Manager, Performance Management leading the build and operations of GM’s global performance management function. Overseeing design, implementation, and compliance while managing a global team of specialists.
Responsibilities
- Lead the build effort required to stand up the Performance Management function , including development of global standards, definitions, and process maps.
- Design and finalize global SOPs, templates, manager guidance, and country-specific localization for informal vs. formal performance management.
- Partner with Workday teams to define, configure, and test workflows to support intake, case tracking, reporting, and closure.
- Develop change management, communication, and training plans to support HRBPs, managers, and regional SMEs during transition.
- Oversee transition from Field HR Business Partners to centralized ownership of formal performance management cases.
- Manage the global team of Specialists responsible for case intake, administration, documentation, tracking, escalations, and KPI reporting.
- Monitor global case volume, team workload, and quality metrics; adjust capacity plans and processes as needed.
- Ensure compliance with country-specific legal requirements and partner closely with Legal and regional SMEs.
- Lead continuous improvement cycles, including KPI reviews, quarterly business reviews, and SOP updates.
- Serve as escalation point for complex or sensitive performance management cases.
Requirements
- 8+ years of HR, Employee Relations, Performance Management, or related leadership experience.
- Bachelor's Degree required.
- Proven experience leading large-scale process design, transformation, or centralization efforts.
- Strong understanding of performance management frameworks and case management best practices.
- Experience managing global teams and navigating country-specific employment requirements.
- Ability to partner effectively with senior leaders, HRBPs, Legal, and technical teams.
- Expertise in change management and stakeholder engagement.
- Strong analytical skills and ability to interpret workforce and performance data.
- Prior experience with Workday or similar HRIS systems preferred.
Benefits
- GM offers a variety of health and wellbeing benefit programs.
- Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.
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