Consultant for Microsoft 365 managing projects in large client environments while ensuring seamless operations. Engaging in project setup, troubleshooting, and client representation as a technology advisor.
About the role
- Consultor CX conducting qualitative and quantitative research to understand customer behavior. Join Hitss to enhance customer experience through actionable insights and methodologies.
Responsibilities
- Conduct qualitative and quantitative research to gain a deep understanding of customer behavior, needs, and perceptions.
- Design and execute research methodologies (in-depth interviews, shadowing, desk research, surveys, focus groups, feedback analysis, and Voice of the Customer data).
- Translate data into actionable insights, linking research findings to strategies for improving customer journeys and experiences.
- Prepare executive reports, dashboards, and presentations that turn complex findings into clear, strategic narratives.
- Support the design and prioritization of customer journeys based on evidence, fostering a data- and insight-driven culture within the organization.
Requirements
- Bachelor’s degree in Business Administration, Psychology, Communications, Marketing, Design, or a related field.
- Solid experience (minimum 3 years) in behavioral research, customer journey mapping, insights generation, and experience analysis.
- Advanced knowledge of qualitative and quantitative research methodologies (in-depth interviews, focus groups, netnography, surveys, sentiment analysis, etc.).
- Strong data storytelling skills, ability to synthesize insights, and present findings to executives.
- Familiarity with tools such as Qualtrics, SurveyMonkey, Power BI, advanced Excel, Miro, Figma, Google Data Studio, SPSS or basic R; and methodologies/certifications like CXPA, Design Thinking, Service Design, UX Research, Data Analytics, or Market Research.
- Postgraduate degree or MBA in Customer Experience, Consumer Behavior, or related fields is a plus.
Benefits
- Important: All our vacancies are open to professionals with disabilities; we promote gender and racial/ethnic equity.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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