Product Owner working on transforming customer service from human intervention to automated workflows. Managing product backlog and interacting with stakeholders in São Paulo.
Responsibilities
Transform customer service processes that rely on human intervention into a smooth, automated workflow.
Requirements
Manage the product backlog: prioritize and keep the Product Backlog organized and aligned with business objectives.
Define the product vision: ensure the team understands what is being built and why.
Interact with stakeholders: listen to stakeholders and translate their needs into clear requirements.
Monitor development: be available to the team, answer questions, and validate deliveries.
Evaluate deliveries: accept or reject backlog items based on acceptance criteria.
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