Technical Support Associate providing advanced post - sales support for Ciena networking systems. Analyzing technical issues and collaborating with global teams for effective solutions.
About the role
- IT Support Engineer providing IT support to employees across the UK and Ireland. Collaborating with teams to enhance IT infrastructure and incident management.
Responsibilities
- Provide day-to-day IT support to employees across the UK and Ireland.
- Maintain endpoints, manage incidents and requests.
- Contribute to projects that improve our IT estate.
- Respond to and resolve technical incidents and service requests via the IT service desk.
- Install, configure and maintain laptops, desktops and peripherals.
- Provision and deprovision user accounts.
- Assist with basic network troubleshooting, Wi‑Fi support and liaison with vendors.
- Follow security policies and procedures, apply patches and updates.
- Maintain clear technical documentation and contribute to the internal knowledge base.
Requirements
- Experience with ticketing systems and remote support tools.
- Good understanding of basic networking concepts.
- Strong customer service skills with the ability to explain technical issues clearly to non-technical colleagues.
- Organised, proactive and able to work independently as well as part of a team.
Benefits
- Hybrid working – Flexible arrangements to support work/life balance.
- Comprehensive training & development – Access to technical and professional learning pathways.
- Career progression – Clear opportunities to grow within IT and across the business.
- Inclusive culture – A supportive environment that values diversity and different perspectives.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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