Senior Associate in Field Engineering at L3Harris Technologies performing ESM and ELINT integration, testing, and customer support. Responsible for troubleshooting and repairing equipment, and customer training.
About the role
- Aero Product Service Engineer providing technical support for GE Vernova gas turbine customers. Responsible for installation, commissioning, and troubleshooting of gas power equipment.
Responsibilities
- Provide remote technical support of the GE Vernova Aero LM products (TM/LM2500, LM6000, LMS100)
- Provide customer issue resolution through preparation and delivery of technical documents
- Oversee technical Installation & Commissioning activities of new GE Vernova Aero products
- Ensuring timely and accurate customer support via use of Service Now
- Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance
- Uses prior experience and on-the-job training to solve straightforward tasks
- Has access to technical skills and analytic thinking required to solve problems
- May use multiple internal sources outside of own team to arrive at decisions
- Off-Hour availability and some travel time may be required
- Perform site event analyses to determine root cause and corrective actions / preventative actions
Requirements
- Bachelor's degree or above in engineering or technology related discipline from an accredited university or college
- 5 or more years of field service experience with gas turbine technology, instrumentation, electrical systems, or troubleshooting
- Strong oral and written communication skills
- Demonstrated ability to analyze and resolve problems
- Previous working experience with GE Aeroderivative Gas Turbine engine, package or controls systems
- Working knowledge of mechanical / electrical systems, oil systems, fuel systems, water systems, generators, controls systems or other auxiliary equipment
- Ability to read and understand technical drawings (one line diagrams, controls logic, schematics, P&ID, etc.)
- Ability to troubleshoot assembly related issues and / or gas turbine package operational issues
- Experience leading projects involving multi-disciplinary teams
- Comfort with interacting with customers, in person, answering technical questions
- Demonstrated team player
- Creative, out-side-the-box thinker
- Self-starter
- Inquisitive
- Problem solver
Benefits
- Medical, dental, vision, and prescription drug coverage
- Access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan
- Tax-advantaged 401(k) savings opportunity with company matching contributions
- Company retirement contributions
- Access to Fidelity resources and financial planning consultants
- Tuition assistance
- Adoption assistance
- Paid parental leave
- Disability benefits
- Life insurance
- 12 paid holidays
- Permissive time off
Job title
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