Critical Escalation Program Manager leading technical and business collaborations for HPE's networking division. Ensuring customer satisfaction and business continuity across critical accounts with cross - functional teams.
About the role
- Collaboration with domain architects to document and enhance the IT landscape at GE Gas Power. Leading efforts in process improvement, AI opportunities, and enterprise architecture governance.
Responsibilities
- Collaborate with domain enterprise and solution architects to document and maintain the current and future state of the IT landscape
- Assist with the analysis of complex business requirements to help shape the technology strategy
- Serve as CTO Liaison to help ensure priority alignment between CTO and Power
- Identify opportunities to enhance IT processes, focusing on how architecture principles and TCO analysis can drive operational efficiency
- Be responsible for leading citizen development of AI opportunities identified to improve IT Operations within Power
- Lead, innovate and influence through thought leadership by staying abreast of emerging technologies, industry trends, and best practices in enterprise architecture
- Develop, implement, and maintain enterprise architecture standards, frameworks, and governance models
- Create clear and concise reports for various audiences, from technical teams to senior leadership
- Facilitate the IT change management process by coordinating with stakeholders and the Change Advisory Board (CAB)
- Build and maintain strong relationships with technical and business stakeholders to facilitate collaboration
Requirements
- A Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent experience/knowledge
- Significant experience in an IT role, with demonstrable experience in at least two of the following areas: Enterprise Architecture, IT Change Management, or IT Financial Management (TCO)
- Strong analytical, organizational, and problem-solving skills, with a keen eye for detail
- Excellent written and verbal communication skills, with the ability to effectively communicate complex technical and financial information to diverse audiences
- Experience with IT Service Management (ITSM) tools such as ServiceNow, including exposure to the Change Management and Application Portfolio Management (APM) modules
- Familiarity with enterprise architecture frameworks and IT financial concepts
- Proficiency with data analysis tools and financial modeling is highly desirable
Benefits
- Varied, competitive benefits to help support our workforce
- Robust benefits package depending on employment status and national requirements
- Opportunities to grow your career by providing a path for continued on-the-job learning and development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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