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About the role
- Provide technical support for GE Vernova Aero gas turbine packages, focusing on installation and commissioning issues. Assist with complex investigations for field events while ensuring timely customer resolution.
Responsibilities
- Provide remote technical support of the GE Vernova Aero LM products (TM/LM2500, LM6000, LMS100)
- Provide customer issue resolution through preparation and delivery of technical documents
- Oversee technical Installation & Commissioning activities of new GE Vernova Aero products
- Ensuring timely and accurate customer support via use of Service Now
- Off-hour availability and some travel time may be required
- Perform site event analyses to determine root cause and corrective actions
Requirements
- Bachelor's degree or above in engineering or technology related discipline from an accredited university or college or a minimum of 5 years of field service experience with gas turbine mechanical technology, instrumentation, electrical systems, or troubleshooting
- Previous working experience with GE Vernova Aeroderivative Gas Turbine engine, package or controls systems
- Understanding of control systems - Woodward and/or GE (MK6, MK6e, RX3i)
- Working knowledge of electrical systems, low / medium / high voltage systems, Generators, AVR, and IGPS
- Working knowledge of the Aero gas turbines mechanical assembly/disassembly (LM2500, LM6000, LMS100)
- Ability to read technical drawings (one-line diagrams, controls logic, schematics, P&ID, etc.)
- Ability to troubleshoot mechanical, electrical, instrumentation and/or controls related issues
- Experience leading projects involving multi-disciplinary teams
- Comfort with interacting with customers in person answering technical questions
- Demonstrated team player
- Creative, out-side-the-box thinker
- Proven interpersonal skills
- Strong written and verbal communication skills
- Commercial sensitivity with a focus on customer needs.
Benefits
- medical, dental, vision, and prescription drug coverage
- access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
- access to Fidelity resources and financial planning consultants
- tuition assistance
- adoption assistance
- paid parental leave
- disability benefits
- life insurance
- 12 paid holidays
- permissive time off
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