Senior Business Analyst collaborating with cross - functional leaders for operational excellence and data insights. Analyzing performance data, building reports, and contributing to strategic initiatives.
About the role
- Business Analyst in the Data and Analytics team at Getty Images, leveraging data-driven insights to improve customer experience and service operations.
Responsibilities
- Run deep strategic analysis by collecting, processing, and visualizing data from various sources
- Develop and maintain pipelines, dashboards, and reports to track individual and departmental key performance indicators
- Guide experimentation by informing test designs and evaluating impacts and opportunities
- Collaborate with stakeholders and leadership to identify areas for improving service processes
- Prepare, document, and present data findings and recommendations in a clear and concise manner
- Stay updated with industry trends and best practices in data analysis and customer service
Requirements
- Bachelor’s or Master’s degree Statistics, Business, or an equivalent quantitative field
- Proven experience of having worked hands-on in a Data Analyst or Business Analyst role, preferably in a customer service environment
- Proficiency in data analysis tools (SQL, Excel) and data visualization software (Looker, Power BI)
- Strong analytical and problem-solving skills with knowledge of statistical analysis techniques and methodologies
- A solid understanding of customer service KPIs
- Excellent written and oral communication skills
- Ability to work independently on a project from ideation to delivery and as part of a team
- Familiarity with programming languages such as Python or R for optimizing workflows and automating repetitive processes
Benefits
- Above-market competitive medical, dental, vision, health plan savings accounts, life and disability plans
- Global employee assistance programs
- Legal, pet, home, and auto coverage at preferential group rates and discounts
- Retirement and financial education and tools
- Flexible time off policy
- Company-paid holidays
- Employee Stock Purchase Plan at a 15% discount to market
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