Practice Group Manager overseeing support and operations in mental healthcare offices across Georgia. Ensuring clinical and financial objectives are met while cultivating team performance.
About the role
- Customer Intelligence Manager optimizing end-to-end user journeys for Midas, a fintech company. Analyzing user feedback and collaborating on product enhancements to ensure quality experiences.
Responsibilities
- Lead initiatives to optimize end-to-end user journeys, ensuring consistent, high-quality experiences across all touchpoints.
- Analyze user feedback and behavioral data to identify pain points, develop actionable insights, and implement improvements.
- Collaborate with cross-functional teams to align product and service delivery with user expectations.
- Develop and monitor KPIs to measure the impact of experience enhancements and track progress.
- Manage customer support escalations, ensuring timely and effective resolution while identifying trends to prevent future issues.
Requirements
- Proven experience in customer experience, operations, or a similar role, preferably in fintech or a fast-paced, growth-oriented environment.
- Strong analytical skills with the ability to translate data into actionable strategies.
- Exceptional communication and collaboration skills to work across diverse teams.
- Ability to manage multiple projects, prioritize tasks effectively, and deliver results under tight deadlines.
- An user-focused mindset with creative problem-solving skills.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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