System Analyst responsible for maintaining Java applications and implementing business rules. Joining GrupoSC to enhance health services for more people.
About the role
- Senior System Engineer providing L1/L2 technical support to global employees. Focus on endpoint support using Jamf and Microsoft Intune with ticket management through Jira.
Responsibilities
- Provide first-line (L1/L2) technical support to global employees across regions
- Focus primarily on endpoint support using Jamf and Microsoft Intune
- Resolve common issues independently and escalate complex issues appropriately
- Support users across multiple time zones following defined coverage schedules
- Log, track, and manage tickets using Jira Service Management
- Deliver a professional, empathetic, and customer-focused support experience
- Assist the Group Lead with knowledge base creation and SOP improvements
Requirements
- 5-7 years of experience
- Experience providing IT help desk or desktop support
- Basic understanding of macOS and Windows operating systems
- Exposure to Jamf and/or Microsoft Intune (hands-on or foundational)
- Familiarity with ITSM tools, preferably Jira Service Management
- Basic understanding of networking concepts (Wi-Fi, VPN, connectivity issues)
- Experience with regional L2/L3 engineering teams
Benefits
- Personal growth – in leadership, commercial acumen and technical excellence
- To be part of a global, winning high growth organization – with a career path to match
- A vibrant, culture full of people passionate about transformation and making a difference - with a one team, collaborative ethos
- A competitive reward package that truly awards our top talent
- A chance to make a true impact on society and the planet
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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