Préposé(e) aux bénéficiaires providing care to residents in a warm environment at LOKIA. Supporting elderly in daily hygiene, meals, and activities while ensuring their comfort and safety.
About the role
- Manage hardware loan and trial programs, ensuring efficient request handling and stakeholder satisfaction at a technology company in Montreal, Quebec.
Responsibilities
- Manage hardware requests: oversee the receipt, validation and processing of demo, loan and trial requests using standardized forms and workflows
- Inventory coordination: track hardware inventory, coordinate shipments and manage returns to ensure accurate records and availability
- Process improvement: continuously refine request handling, returns and stock update processes to maximize efficiency and customer satisfaction
- Stakeholder communication: act as the primary point of contact for internal teams and external partners regarding hardware requests, providing regular updates and clear instructions
- System updates: maintain accurate and timely updates in relevant systems (e.g., CRM, inventory management tools) at all stages of the hardware lifecycle
- Collaboration: work closely with sales, customer service, logistics and other teams to ensure seamless execution of hardware programs
- Reporting: monitor program metrics, track fulfillment and return rates, and provide regular updates to management
Requirements
- Strong organizational and process management skills
- Experience with CRM or inventory management systems
- Excellent communication skills and ability to coordinate across multiple teams
- Attention to detail and a proactive approach to problem-solving
- Fluent in French and English, both spoken and written (this role requires interactions with international colleagues and clients)
- Assets / Nice-to-have:
- Knowledge of ERP systems and hardware lifecycle management
- Previous experience in commercial support, logistics or hardware operations
Benefits
- Competitive compensation package
- Training expense reimbursement program
- Subsidized meals at our on-site bistro (Les Cordons Bleus)
- Work-life balance through flexible working hours
- Free unlimited coffee
- Free employee parking
- On-site fitness center
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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