Associate Director leading innovation initiatives for LGBTQ+ health at Penn. Overseeing project execution and sustainability strategies to improve health outcomes.
About the role
- Senior Services Engagement Director for Genesys, driving Professional Services sales and regional enablement in multiple states across the United States.
Responsibilities
- Support achievement of the East Group Professional Services quota through direct deal execution and regional enablement
- Own and execute a defined segment of Professional Services transactions, including lower-complexity and sub-$100K deals
- Manage routine Professional Services sales activities, including: Change Requests (CRs), Pilot and proof-of-concept quoting, Transactional Professional Services sales, Deal Approval Packages (DAPs), Services components of renewals and expansions
- Partner with Field SEDs to offload transactional and process-driven deal work, increasing focus on strategic, customer-facing engagements
- Collaborate with Account Executives, Solution Consultants, Finance, Deal Desk, and Delivery leadership to ensure accurate, compliant, and timely services bookings. Ensure alignment between sold services and delivery expectations to support strong customer outcomes and satisfaction
- Apply consistent services deal structures, pricing models, and approval standards across the East region
- Identify recurring deal patterns, risks, and process improvement opportunities to enhance scalability and predictability
- Support positioning of Genesys Professional Services offerings, including advisory, implementation, migration, optimization, and AI-enabled services
Requirements
- Proven success selling Professional Services within a SaaS or cloud-based technology organization
- Prior experience as a Senior Services Engagement Director or comparable Professional Services sales role
- Strong understanding of Professional Services sales processes, deal governance, and approval workflows
- Experience supporting services-led revenue motions across multiple sellers or accounts
- Background in CCaaS, CX, or related enterprise software markets; exposure to AI-enabled platforms preferred
- Demonstrated ability to collaborate across sales, finance, and delivery organizations
- Strong organizational skills with the ability to manage multiple concurrent transactions
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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