Hybrid Senior DevOps Engineer – Internal Tooling, APIs

at Genesys

• Job title: Senior DevOps Engineer – Internal Tooling, APIs
• Job type: Full Time
• Experience level: Senior
• Salary: CA$115,300 - CA$149,200 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Ansible, AWS, Cloud, Distributed Systems, Django, DynamoDB, Flask, Jenkins, NoSQL, Python
• Location requirements: Hybrid, Toronto, Canada

About the role

• DevOps Engineer responsible for internal tooling and API development to enhance deployment and operational efficiency at Genesys Cloud. Build automation to improve service health and scalability.

Responsibilities

• Own internal platform tooling that enables hundreds of developers to deploy, operate, and scale services across global Genesys Cloud regions.
• Build reliable automation, APIs, and developer experiences that improve deployment velocity, reduce operational risk, and strengthen service health at scale.
• Partner across engineering teams to influence platform standards and deliver improvements that make day to day development and operations faster and safer.
• Build and evolve internal tooling and services that streamline deployments, health checks, and operational workflows across multiple worldwide locations.
• Design and maintain REST APIs and backend services in Python that enable self service platform capabilities for engineering teams.
• Improve reliability and performance through pragmatic architecture enhancements, capacity planning, and scalability focused changes.
• Implement and maintain unit and integration tests to increase confidence, reduce regressions, and support continuous delivery.
• Strengthen observability by enhancing metrics, logging, and alerting to improve mean time to detect and mean time to recover.
• Provide thoughtful code reviews and technical guidance that raises quality and consistency across services.
• Collaborate with cross functional platform stakeholders to gather requirements, validate solutions, and drive alignment on shared standards.
• Partner effectively with remote team members to deliver highly available, secure, and scalable features from design through production.

Requirements

• 4+ years of professional software development experience after completing formal education
• Authorization to work in Canada on a permanent basis without current or future employer sponsorship
• Strong backend engineering experience with Python, REST API design, and production grade service development
• Experience building distributed systems with a practical understanding of scalability, availability, and fault tolerance
• Hands on experience with AWS services such as DynamoDB, S3, SQS, SNS, and CloudFormation
• Experience with REST API frameworks such as Flask, Django, or equivalent
• Experience with NoSQL data stores and designing data models for performance and operational simplicity
• Working knowledge of CI/CD and automation tools such as Jenkins and Ansible
• Strong written and verbal communication skills, with the ability to collaborate across teams and time zones.

Benefits

• Comprehensive extended group health coverage
• Generous paid time off, including vacation and personal leave
• Retirement savings program with employer RRSP matching up to a prescribed maximum amount
• Family-friendly benefits, including parental leave top-up and adoption assistance
• Growth and development opportunities through access to learning resources and internal mobility programs