Data Analyst Intern supporting sales and business development team by analyzing data for actionable insights. Providing performance reports and collaborating with marketing to evaluate campaigns.
About the role
- Principal Engineer transforming customer experience landscape through AI innovation and app development at Genesys. Leading design and delivery of analytics solutions for the U.S. market.
Responsibilities
- Design, manage, and deliver the full lifecycle of Genesys App Foundry applications and solutions—from concept to implementation, testing, go-to-market, and long-term support.
- Partner with Product, Engineering, and Sales teams to align technology solutions with customer requirements and business objectives.
- Architect and guide the development of data integration and warehouse solutions using Snowflake and modern cloud technologies (AWS, Azure, GCP).
- Lead design, coding, and testing of analytical and reporting solutions across the Genesys and broader contact center ecosystem.
- Provide technical leadership, mentorship, and solution governance to ensure delivery excellence and scalability.
- Leverage AI and analytics to drive innovation and improve customer experience outcomes.
- Maintain compliance with U.S. data privacy and security regulations, including applicable state and federal standards.
- Effectively communicate complex concepts to diverse audiences including technical teams, business stakeholders, and executive leadership.
Requirements
- 10+ years of experience in product development, product management, or consulting within the contact center industry
- Must be authorized to work in the United States now and in the future without visa sponsorship needed.
- 8+ years of experience designing and developing analytical or reporting solutions using Genesys or comparable contact center technologies.
- Proven experience implementing analytical solutions across industries such as Insurance, Healthcare, and Financial Services.
- Expertise in Snowflake data modeling, ELT, stored procedures, and data warehouse architecture.
- 5+ years of hands-on experience with Snowflake.
- 5+ years of experience with AWS, Azure, or GCP cloud platforms.
- Strong understanding of AI, GenAI, and emerging customer experience technologies.
- Excellent ability to manage multiple priorities in a fast-paced, team-oriented environment.
- Exceptional communication and stakeholder management skills.
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
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