POS Developer responsible for designing and developing new features for POS systems. Collaborating with product owners and integrating systems while ensuring security and reliability.
About the role
- Principal Voicebot Developer designing, developing, and deploying AI-driven self-service and voicebot solutions. Collaborating with partners like Google and Amazon for exceptional customer experiences.
Responsibilities
- Lead the design, development, and testing of customized self-service IVR and AI-driven virtual agent applications using Genesys tools (Genesys Cloud Architect, Dialog Engine, and others).
- Partner with customers, business owners, and technical SMEs to define requirements, design call flows, and implement scalable, high-performance solutions.
- Drive architecture design and integration with external platforms including Google Dialogflow and Amazon Lex.
- Define and tune ASR grammars to optimize accuracy and performance in natural language understanding (NLU) and speech applications.
- Provide technical estimates and lead end-to-end solution delivery through agile methods.
- Mentor developers, influence best practices, and contribute to operational strategies that align with Genesys’ long-term vision.
- Collaborate cross-functionally with UI designers, QA engineers, product owners, and scrum masters to ensure quality outcomes.
- Execute test scripts, perform UAT and QA validation, and deliver solution knowledge transfer to customers and partners.
- Provide feedback to product and engineering teams regarding APIs, documentation, and product features.
- Demonstrate flexibility to support distributed global teams and customers across time zones.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field (or equivalent experience).
- 12+ years of software development or professional services experience, with 10+ years focused on IVR, routing, or AI-based bot development.
- Proven success leading technical project delivery and solution architecture initiatives.
- Expertise with speech and NLU platforms, including Genesys Cloud, Google Dialogflow, and Amazon Lex (webhook/fulfillment integration required).
- Experience defining and tuning ASR grammars and leveraging advanced speech recognition engines.
- Strong understanding of IVR architecture components such as telephony, caching, prompt servers, ASR, and diagnostics.
- Demonstrated ability to work in agile environments and drive user story creation and backlog prioritization.
- Hands-on programming experience in languages such as Java, C#, or Python.
- Strong analytical, problem-solving, and communication skills.
- Proven ability to manage customer relationships, navigate complex technical discussions, and resolve escalated issues.
- Must be able to work U.S. hours and travel up to 25%.
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
SQL Developer maintaining and enhancing Blade application and associated reporting tools. Supporting business users with data analysis, report generation, and efficient data workflows.
Commercial Credit Lead at M&T Bank assessing credit risk and managing client transactions. Analyzing financial statements and collaborating with teams to ensure compliance and sound credit decisions.
Director of Engineering directing CapEx processes in food manufacturing industry. Leading project management and technical leadership with a focus on innovation and efficiency.
Software Engineer developing solutions for Life Insurance clients at DXC Technology. Collaborating with teams to handle software products maintenance, development, and support while promoting continuous learning.
Développeur économique du territoire for the Communauté de communes Roumois Seine. Engaging with local economic actors and implementing community development strategies.
Engineering Technician supporting submarine maintenance and engineering projects at Portsmouth Naval Shipyard. Develops job summaries and assists with deficiency problem resolutions.
Director of Engineering owning end - to - end delivery and quality across squads at Sun Life. Leading technical strategy and building a high - performance engineering culture.
Manager of Transmission Line Engineering at Leidos leading a team in high voltage transmission line design projects. Collaborating on engineering solutions and applying modern technologies for grid modernization.
FPGA Programmer developing and optimizing architectures for quantum computing workloads. Collaborating with scientists and engineers for the next generation of quantum - enabled systems.