Hybrid Systems Analyst – L2

at FusionTek

• Job title: Systems Analyst – L2
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $30 - $35 per hour
• Degree requirement: Professional Certificate
• Tech skills: AWS, Azure, Cloud, Firewalls, MacOS
• Location requirements: Hybrid, Federal Way, United States

About the role

• Systems Analyst providing IT support for small- to mid-sized businesses with expertise in desktop and server environments. Responsible for managing escalated tickets and collaborating with clients and teams.

Responsibilities

• You’ll primarily be focused on escalated tickets including break/fix issues, application installation and configuration, and user-level settings. You will also play a role in server administration, networking, and security aspects. This includes tasks such as setting up new Hyper-V hosts, troubleshooting and deploying Sonic firewalls, and managing Datto networking switches and access points, along with a variety of other innovative technologies that we are implementing regularly.
• Occasionally sent onsite for networking and server deployments to offer guidance and mentorship to a Level One technician.
• Utilize our ticketing system to document, monitor, and escalate tickets, while also maintaining our documentation platform to ensure everything remains current throughout the process.
• Collaborate with a talented team to provide exceptional service to our clients, whether remotely or on-site.

Requirements

• **Education**
• A+ and/or Network+ Certifications are required (If you do not have, will need to obtain after employment)
• MD-102 preferred
• **Technical Skills**
• Strong knowledge of Windows 10/11 and MacOS
• Strong knowledge of Windows Server 2016, 2019, and 2022
• Knowledge of Sonic firewalls, Datto networking and networking concepts
• Familiarity with Microsoft 365 Office Suite and Office 365 cloud services
• Knowledge of Azure and/or AWS
• Datto BCDR and/or SaaS Backup
• Experience with Autotask PSA is a plus
• **Other Skills & Abilities**
• Exceptional written and oral communication skills required
• Able to work independently and part of a team
• Ability to Manage Time Effectively
• Capability to lift and transport equipment weighing up to 50 pounds
• Reliable Transportation

Benefits

• 💰 **Competitive salary**: $30 - $35/hour
• 🎯 **Quarterly bonus eligibility** to reward performance
• 🏥 **Comprehensive coverage**: Medical premium contributions vary by plan: Up to 90% company-paid coverage for select plans and fixed employer contribution for all other plans
• 📈 **401(k) plan** with 4% company matching and immediate vesting
• 🎉 **Generous time off**: 8 paid holidays + 17 PTO days in your first year
• 📚 **Educational reimbursement** for certification tests and access to company-supplied training resources
• **📱 Monthly cell phone stipend** to support your connectivity needs
• 🤝 **Team culture**: Fun events and opportunities to connect with colleagues