Sr. Client Service Specialist managing client risk management solutions for The Baldwin Group in Texas. Working closely with advisors and dedicated professionals to analyze client data and evaluate needs.
About the role
- Analista de Serviço ao Cliente na Funcional Health Tech, acompanhando demandas de atendimento e apoiando iniciativas de melhoria na experiência do cliente.
Responsibilities
- Monitor and respond to service tickets and less complex requests.
- Perform entries, updates, and maintenance in internal systems.
- Ensure compliance with deadlines, SLAs, and established internal processes.
- Assist with completing standard documents and reports.
- Organize follow-ups on requests and internal deadlines.
- Route and follow up on interdepartmental requests (IT, Operations, Commercial).
- Update and share follow-up materials with clients.
- Participate in company trainings and meetings.
- Support continuous improvement initiatives for customer experience and departmental processes.
Requirements
- Microsoft Office (especially Excel)
- Bachelor’s degree in Administration, Hospital Management / Health-related fields, or Customer Service / Relationship / CX Management
- Experience with CRM or customer service tools
- Ability to document and organize information
- Plus: knowledge of pharmaceutical market operations (or technology-related areas)
- Experience in customer service, support, or client relationship roles
- Experience with operational routines and monitoring indicators/KPIs
- Ability to work in a dynamic environment with multiple demands and daily prioritization
- Comfortable working with targets and SLAs
Benefits
- Health and dental insurance
- Pharmacy benefit: the company subsidizes part of employees’ medications
- Life insurance
- Influenza (flu) vaccination
- Integrated health management program for employees and their dependents
- TotalPass: access to gyms and wellness services
- Childcare assistance
- Extended maternity and paternity leave
- Home office allowance (for remote positions)
- Transportation voucher (for on-site positions)
- Meal/food allowance
- Annual Profit Sharing Program (for eligible positions)
- Birthday day off
- Ongoing professional development initiatives
- Partnerships with educational institutions
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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