Forward Deployed Software Engineer developing tailored solutions for customers at First Resonance. Collaborating closely on their engineering challenges and software needs while ensuring satisfaction.
About the role
- Salesforce CRM Software Engineer enhancing Salesforce platforms for Ford Motor Company. Collaborating with development teams to align with marketing and service sales design principles.
Responsibilities
- Deliver industry leading products and services that maximize value and productivity, aligning with Salesforce Sales, Salesforce Data Cloud & Marketing Cloud design principles.
- Maintain a balance between internal developer/operations desirability, business viability, and technical feasibility while delivering platform enhancements.
- Engage continuously and work closely with other Salesforce development teams, Ford internal teams, security engineers, operations personnel, Product Line/Product Managers, Anchors, and Business Partners.
- Work hands-on with Platform team and stakeholders to deliver software and process improvements that create excellent developer and operational experiences.
- Collaborate with CRM product teams and interfacing IT teams (security, infrastructure, etc.) to define specifications, requirements, and acceptance criteria for platform deliverables and integrations.
Requirements
- Requires a bachelor’s or foreign equivalent degree in computer science, information technology or a technology related field.
- 5+ years of experience in software engineering in general and technical expertise with a focus on Salesforce Marketing Cloud, Salesforce Sales Cloud, Salesforce Data Cloud, Adobe AEM
- Experience with delivery/development and deep understanding of the development lifecycle, with a preference for experience in Salesforce “Core” – Sales and/or Service Cloud, Marketing Cloud, Data Cloud
- 3+ years of working with agile methodologies like Rally or Jira writing features and user stories with clear acceptance criteria.
- Solid understanding of DevOps principles, methodologies, and the software development lifecycle (SDLC).
- 1+ year of experience developing and deploying for cloud platforms like Salesforce and some level of understanding of Google Cloud Platform (GCP), Azure, or AWS, version Control (Github and Git).
- Experience with specific Salesforce development and DevSecOps tools (e.g., Copado, CodeScan, SFDX, source control systems like Github).
- 4+ years working with Agile software methodologies (Scrum, Kanban, Jira).
- Exceptional communication, collaboration, and interpersonal skills, with an ability to influence technical and non-technical stakeholders.
- Strong analytical and problem-solving abilities.
- Implementation of AI features even as POC will be recognized.
- Additional Salesforce Certifications:
- Salesforce Sales Cloud Admin certification
- Salesforce Marketing Cloud Admin certification
- Salesforce Marketing Cloud Email Specialist certification
- Salesforce Marketing Cloud Consultant certification
- Copado Salesforce DevOps certification.
Benefits
- Immediate medical, dental, and prescription drug coverage
- Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Vehicle discount program for employees and family members, and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
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