Services Engineer in the Austin metro area for Technogym, focusing on customer satisfaction and equipment service duties. Resolve customer requests and manage service orders effectively.
About the role
- Technical Program Manager for the Customer Domain, driving Ford Credit’s MDM transformation and overseeing complex migrations. Accountable for integrating timelines and ensuring successful platform launches.
Responsibilities
- Develop and maintain the master execution plan (Gantt/Critical Path) for the MDM build, ensuring alignment between the Core Build team (Deloitte), Architecture, and consuming channels (Bank, FinSimple, Ford Pro).
- Actively manage risks and dependencies to accelerate timelines (e.g., targeting Q2 for Digital Integration), challenging assumptions and removing blockers.
- Hold system integrators and engineering teams accountable for delivery milestones, ensuring the Informatica MDM build meets architectural standards and business requirements.
- Serve as the "Air Traffic Controller" for the migration from MCN to EPID, coordinating necessary changes across Legacy (Pinnacle/LA) and Digital applications.
- Act as the primary point of contact for tracking high-level objectives (HIC) for Executive Leadership (SVP/EC level), translating technical progress into clear business status updates.
- Proactively identify "Collision Points" between the MDM rollout and other major launches (e.g., Bank Go-Live, Unified Billing), developing mitigation plans to protect critical paths.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or related technical field.
- 5+ years of Technical Program Management experience, specifically managing complex data-centric or migration initiatives.
- Strong proficiency in creating and managing detailed execution plans (Gantt, Critical Path) while utilizing Agile/SAFe principles for team execution.
- Experience managing system integration partners (vendors) and holding them accountable to SOW deliverables.
- Ability to understand technical concepts (APIs, Data Models, Mainframe/Legacy Dependencies) to effectively challenge estimates and drive decisions.
- Exposure to Master Data Management (MDM) concepts, Informatica, or large-scale Identity Migration projects.
- **Even better, you may have...**
- Experience in Financial Services, specifically with Core Banking or Lending platforms (Pinnacle, Fiserv, Alfa).
- Experience managing "Strangler Pattern" migrations (moving from Legacy Monoliths to Modern Microservices).
- PMP or SAFe certifications (but with a mindset of "Delivery first, Framework second").
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
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