Recall Program Analyst at Ford coordinating Dealer Bulletins for Field Service Actions while ensuring compliance and communication across teams. Involves development of service tools and monitoring performance.
Responsibilities
The Recall Program Analyst reports to the Recall & Service Programs Program Manager.
Responsible for writing and coordinating the development of Dealer Bulletins and Owner Letters for Field Service Actions (FSA).
Coordinate the development of FSA service procedures and tools.
Monitor the post-launch field performance of FSAs, making appropriate program adjustments.
Assist dealers and Ford activities regarding FSA related concerns.
Requirements
Bachelor's Degree or 5+ years of Automotive experience
Must be self-motivated and able to multi-task
Must be able to analyze situations and determine appropriate next steps to closure
Possess strong interpersonal skills and demonstrate professionalism in all actions
Ability to work cross-functionally to achieve required deadlines with quality decisions that positively impact our customers and dealers
Excellent written and verbal communication skills, with the ability to interpret and understand technical information
Proficient use of Word, Excel, SharePoint
Even better, you may have...
Ford or Lincoln field/dealer service operations experience preferred
Experience with PTS, GRID, MMP, WERS is helpful
Benefits
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
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