Board Certified Behavior Analyst providing trauma - informed, person - centered care to adults with disabilities. Conducting assessments and collaborating with an interdisciplinary team in a supportive environment.
About the role
- CX Analyst at Ford driving customer experience improvement projects and programs. Collaborating across teams to enhance customer journey and implement strategic recommendations.
Responsibilities
- Lead and contribute to the review, evolution, and comprehensive unification of the regional Experience Manual, ensuring alignment and implementability across diverse teams.
- Drive the design and potential development of a new loyalty/subscription program for customers, covering discovery, definition, prototyping, and pilot phases.
- Collaborate extensively with cross-functional teams, including Sales, Marketing, and Service, to gather insights, build consensus, and ensure successful implementation of CX initiatives.
- Analyze customer data, surveys, and GEMBAs to identify key insights, opportunities, and pain points across the customer journey.
- Apply strategic thinking to convert insights into actionable recommendations and contribute to the overall CX strategy.
- Manage timelines, deliverables, and resources for CX-assigned projects, ensuring completion within defined scope and deadlines.
- Develop and present clear, data-driven reports and recommendations to support decision-making and project progress.
Requirements
- Bachelor's degree in Business Administration, Marketing, Data Science, Economics, Engineering, Design Thinking, or a related field.
- Advanced English (Required)
- 3 to 5+ years of experience in a strategic analyst role, project management, or customer experience.
- Demonstrated ability to think strategically, linking initiatives to broader business objectives and customer experience goals.
- Experience in customer journey mapping or developing customer experience standards is valued.
- Proficiency with relevant tools (e.g., Power BI, project management platforms, CRM systems) is a plus.
Benefits
- Health insurance (Ford Argentina)
- Discount on new car purchases (0 km)
- On-site cafeteria
- Ford observed holidays
- Flexible working hours
- Day off on your birthday
- Partnerships with universities for ongoing training and education
- Annual bonus
- And more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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