Operational Technology Project Engineer coordinating project deployment plans and timelines for enterprise - level technology operations. Managing teams and documentation in manufacturing environments with continuous operations.
About the role
- Product Concern Engineer for Ford identifying vehicle concerns that cannot be repaired by dealers using existing resources. Supporting resolution efforts and coordinating service trials.
Responsibilities
- Use tools and data resources to identify vehicle concerns that cannot be repaired by dealers using existing diagnostics, parts and/or software.
- Perform additional detailed analysis to define concerns, identify the scope of vehicles affected, and make recommendations on the elements required of a successful remedy.
- Support resolution efforts by coordinating service trials, performing service readiness actions to define parts and/or software requirements, and authoring bulletins and messages for dealers.
Requirements
- Bachelor of Science degree in Automotive Technology, Engineering, or related discipline
- Automotive service technical background required
- Dealer employment experience desired (fixed operations)
- FCSD field experience desired
- Experience leveraging Large Language Model / AI tools within analysis and problem-solving environments
- Strong verbal communication, technical writing and presentation skills are a must
- Capacity to effectively manage multiple tasks
- Thrive within a small support team environment and using outside support teams
- Must be able to adapt quickly to vehicle service requests for support
- Experience with GCQIS, MMP, WERS, GCCT, GSAR and PTS is helpful
- Service part release process experience beneficial
- Understanding of serviced software development and deployment processes desired.
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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