Digital Channels Manager optimizing Flutter's internal and external communication channels. Collaborating with teams to enhance digital platforms and analyze user engagement metrics.
Responsibilities
Support the day-to-day operation and optimisation of digital channels
Work closely with agencies and internal teams to support CMS maintenance
Monitor platform performance and user engagement across digital touchpoints
Support the ongoing development of the digital communications roadmap
Support data-driven decision making by analysing user behaviour
Build and maintain dashboards to track digital communications performance
Support the delivery of digital initiatives and transformation projects
Maintain clear and structured documentation across digital platforms
Creation of user guides, best-practice documentation and platform standards
Provide hands-on support and guidance to team members
Requirements
Highly organised and analytical
Experience working across internal and digital communications channels and platforms within a complex organisation
Hands-on experience with CMS platforms and web technologies
Understanding of content modelling, publishing workflows and environment management
Working knowledge of web technologies (HTML, CSS and JavaScript)
Understanding of the software development lifecycle
Understanding of user-centred design principles
Proven ability to manage delivery across multiple workstreams
Advanced skills in Confluence, Jira or similar software
High-level understanding of identity and access management concepts
Working understanding of cyber security fundamentals
Demonstrable curiosity and passion for AI and emerging digital technologies
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