In-House Engineer improving customer relations and coordinating technical solutions in the mining industry. Supporting maintenance plans and identifying opportunities for equipment replacement.
Responsibilities
Acts as the primary point of contact for customers, aiming to strengthen relationships across the different FLSmidth business areas.
Activates and coordinates Field Services Engineering (FSE), Professional Services, Sales, and Global Specialists to deliver the most appropriate technical solutions aligned with customer needs.
Manages maintenance plans in relation to spare parts requirements for FLSmidth equipment, ensuring efficiency and reliability.
Identifies opportunities within existing customer installations for equipment replacement using FLSmidth parts and consumables, increasing share of wallet.
Provides strategic input to support the development of customer retention and growth plans.
Works closely with Solution Specialists to drive on-site consumables offerings.
Identifies opportunities to increase total Service Business Line (BL) order intake through Field Services Engineering engagement.
Develops, trains, and supports new Site Account Managers and Site Account Representatives to strengthen customer coverage and service delivery.
Communicates with Global Service, Business Lines (BL), and Regional Sales & Lifecycle Management (RSLM) regarding market price competitiveness and supply localization/globalization strategies.
Collaborates with Professional Services to deliver on-site customer support and identify Upgrades & Retrofits (U&R) opportunities that enhance customer value and operational performance.
Requirements
Bachelor’s degree in mechanical, Mechatronics, Electronics, Industrial Engineering, or a related engineering discipline.
Minimum of 6 years of experience working in the mining industry in the same or a similar role.
Strong ability to work collaboratively across multiple teams and business areas, with experience managing and tracking KPIs in coordination with functional and business leaders.
Knowledge and experience in the preparation and development of technical and commercial proposals for the mining industry.
Demonstrated passion for the mining industry, with a proactive mindset focused on innovation and making a meaningful impact within a global industry leader.
Experience working closely with both suppliers and customers.
Solid experience within the mining industry.
Intermediate level of English, both spoken and written.
Benefits
Seguro de salud EPS
Acceso a nuestro programa de beneficios flexible
Red global de colegas
Oportunidades de crecimiento y desarrollo profesional
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