SIP - Customer Account Manager developing and implementing sales strategies in the B2B telecom market. Engaging wholesale customers and driving sales success in a hybrid work environment.
About the role
- Relationship Manager responsible for managing client relationships and ensuring service delivery at Fligoo. Balancing client needs and business results in a hybrid work environment.
Responsibilities
- Actuar como punto de contacto principal del cliente para temas relacionados con delivery y operación
- Asegurar el cumplimiento de los acuerdos de servicio, expectativas y objetivos definidos con el cliente
- Gestionar a las personas asignadas a cuentas (staff augmentation), realizando seguimiento de performance y engagement
- Realizar one-on-ones periódicos, feedback continuo y acompañamiento en el desarrollo profesional
- Detectar riesgos de desmotivación, rotación o desalineación, y proponer planes de acción
- Coordinar follow-ups periódicos con stakeholders del cliente para revisar avances, resultados y oportunidades de mejora
- Balancear las necesidades del cliente, las personas y los objetivos del negocio
- Coordinar con áreas internas (People, Tech, Leadership) para resolver situaciones operativas o de performance
- Participar en instancias de performance review, feedback estructurado y planes de carrera
- Asegurar una comunicación clara y constante entre Fligoo, el cliente y los equipos asignados
Requirements
- Formación en Administración, Recursos Humanos, Sistemas, Ingeniería, Psicología Organizacional o carreras afines (deseable)
- Experiencia previa en roles de Relationship Manager, Client Delivery Manager, Account Manager o People Manager client-facing
- Experiencia en consultoras, IT services, nearshore o staff augmentation (excluyente)
- Conocimiento de dinámicas de delivery, seguimiento de performance y gestión de clientes
- Capacidad para gestionar múltiples stakeholders en simultáneo
- Manejo de herramientas de gestión (por ejemplo: Jira, Trello, CRM, herramientas de seguimiento)
- Excelentes habilidades de comunicación, escucha activa y negociación
- Fuerte orientación a personas y servicio al cliente
- Capacidad para gestionar conflictos y situaciones sensibles
- Autonomía, organización y pensamiento analítico
- Inglés: no requerido (es un plus)
Benefits
- Jornada completa - Híbrido
- Desarrollo profesional
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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