Technical Writer producing documentation for customer success at Salesforce, focusing on AI - driven solutions with Agile practices. Collaborating with product teams to craft content experiences and training materials.
About the role
- Technical Writer creating user-friendly documentation for customer-facing content in Five9's CX platform. Collaborating with teams to ensure quality and clarity in technical materials.
Responsibilities
- Develop and maintain clear, user-centric documentation for end-users and administrators with varying technical backgrounds.
- Collaborate with subject matter experts (SMEs) across global teams to gather technical information and update documentation based on new product features.
- Work with senior technical writers to plan and deliver documentation projects, from drafting content to SME and peer reviews, through final publishing on our website.
- Ensure all content meets company style guidelines and industry best practices.
- Continuously improve content structure, clarity, and usability based on feedback and analytics.
Requirements
- 5+ years of experience as a technical writer, with experience writing customer-facing documentation for software or SaaS products strongly preferred.
- Strong writing portfolio or work samples, with the ability to explain your writing approach.
- Excellent communication, time management, and collaboration skills.
- Experience with industry-standard content authoring and publishing systems such as MadCap Flare is a plus.
- Experience with Agile project management and source control tools such as Jira and GitLab is a plus.
- Experience working in contact center environments is a plus.
- Bachelor’s degree or equivalent experience.
Benefits
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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