Services Engineer in the Austin metro area for Technogym, focusing on customer satisfaction and equipment service duties. Resolve customer requests and manage service orders effectively.
About the role
- Engineer providing managed IT services and problem-solving for clients in California. Focused on relationship management and customer satisfaction through technical solutions in a hybrid work environment.
Responsibilities
- Maintain existing relationships through proactive engineering and problem-solving to generate revenue.
- Deliver Best in Class customer service to uphold raving fan culture.
- Analyze, troubleshoot, and resolve complex technical problems both onsite and remote.
- Provide timely resolutions of system and/or application problems and follow through to completion.
- Assist in documentation and training to enhance client experience.
- Manage, review, and oversee IT initiatives and special projects.
- Design and prepare quotes for technology solutions, adhering to the client’s budget.
- Install, configure, and maintain network elements, computer systems and other related equipment.
- Document daily work through ConnectWise ticketing system.
- Participate in the on-call rotation with team.
- Provide desk engineering services.
- Perform other duties as assigned.
Requirements
- Qualifications could Include but is not limited to: Virtualization Technologies (VMWare, Hyper-V, Citrix, etc.)
- Windows Server 2008, 2012, 2016 and 2019
- Cloud Solutions (Azure, AWS)
- Proficiency in Active Directory
- Desktop support and user support
- Windows Client Operating Systems (Window 7, 10)
- PSA or RMM experience
- Certifications: MCSA, MCP, A+, Network+, CCNA, Security+
- VCP (recent certification or recertification)
Benefits
- Health, Dental & Vision Insurance (premiums paid up to 99% for employee coverage)
- Options include, PPO, HDHP, HMO and ACO
- Multiple carrier options
- FSA (dependent and medical), HSA options (for qualified plans) and supplemental insurance options
- $10,000 employer-paid Life Insurance & AD&D (employees have the option to buy up)
- Paid holidays
- Paid time off
- Paid sick leave
- Flexible “hybrid” work environment
- Retirement plan (401K)
- Professional training & development opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Services Engineer providing technical support and ensuring customer satisfaction in NYC metro area. Solving technical issues and managing service orders for Technogym products.
Services Engineer responsible for customer satisfaction and equipment care at Technogym. Executing service operations and maintaining technical standards in San Francisco area.
Senior - level Manufacturing Engineer at Arjo developing processes for reprocessing medical devices. Implementing improvements and managing technology projects in a state - of - the - art facility in Everett, WA.
Process Engineer developing manufacturing processes for energetic products at Northrop Grumman. Involved in troubleshooting and process improvement for energetic production.
Production Engineer responsible for enhancing manufacturing processes at Supermicro. Focus on installation, calibration, and management of production equipment for improved quality standards.
Maintenance Engineer Internship at Essity for students or recent graduates. Involves improving maintenance management for the converting production line in Lucca, Italy.
Engineer managing gas distribution projects and systems studies at Ameren, providing safe and reliable energy in Illinois. Ensuring gas code compliance and supporting various engineering tasks with a focus on safety and reliability.
Project Engineer ensuring successful project delivery at Veolia. Manage client relationships and coordinate project execution while maintaining quality control.
Project Engineer leading innovative testing and certification projects at BRE, focusing on building safety and sustainability. Collaborating with clients and managing testing projects for impactful solutions.