Technical Account Manager resolving high impact production issues for key partners at Fiserv. Ensuring production readiness of partner solutions and maintaining stable connectivity.
Responsibilities
Serve as the primary technical contact assisting with the rapid resolution of high impact production issues
Ensure all newly certified integrated partner solutions are production ready, secure and aligned with platform standards
Maintain up-to-date, actionable documentation to empower partners
Assist in maintaining stable, secure and performant connectivity between partner systems and Fiserv platforms
Provide a responsive and organized communication channel for partner technical inquiries and escalations
Requirements
High School Diploma
4–7 years of relevant experience in a related field
2-4+ years in customer facing technical roles such as Operations Support, IT Consultant, Customer Success Engineer
Strong trouble shooting skills
Experience leading cross-functional escalations
Exposure to transaction processing systems and formats
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