Hybrid Technical Account Manager

at Fiserv

• Job title: Technical Account Manager
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $163,200 - $244,800 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Sunnyvale, United States

About the role

• Technical Account Manager supporting Tier 1 clients at Fiserv, facilitating exceptional service and navigating complex technical issues. Building innovative solutions in collaboration with product, business, and technology leaders.

Responsibilities

• Shape new, innovative solutions together with product, business, and technology leaders.
• Provide solution and technical design conversations at senior client level and manage stakeholders for multiple client engagements.
• Build shareholder value through responsible revenue growth and expense management for our internal and external shareholders.
• Demonstrate client focus by providing future-proof solutions and services that enable success for our internal and external clients.
• Oversee all technical efforts across Fiserv for key accounts and be the primary point of contact for technical issues, including collaboration during significant production support events.
• Work directly with clients, vendor partners, and 3rd parties, including face-to-face meetings with the stakeholders to support technical discussions and discovery.
• Navigate Fiserv technology on behalf of the client, which can include all Tech and Product groups across Fiserv and 3rd parties.
• Translate the client’s business and operational requirements to technical requirements and collaborate with all internal and external stakeholders throughout the project/implementation.

Requirements

• Bachelor's Degree (preferably Computer Science or Engineering) or equivalent combination of experience, education and military
• 8+ years of Fiserv experience in IT technical troubleshooting and/or IT development and working knowledge of multiple Fiserv acquiring platforms (specs, integrations, gateways, APIs/SDKs, tech stack)
• 3+ years of experience in direct client interaction for technical support and requirement gathering
• Working knowledge of merchant acquiring payment processing and flows - Point of Interaction (POI)/Point of Sale (POS) System
• Working knowledge of Fiserv networking/connectivity architecture
• Working knowledge of card brand regulations
• Working knowledge of the Payment Facilitator (Payfac)/Market Place business model

Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
• Eight Employee Resource Groups to foster a collaborative culture and expand your network
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Medical, dental, vision, life, and disability insurance options available from day one
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave