Office Manager responsible for managing the SERVPRO office team and overseeing administrative functions. Ensure customer satisfaction while providing training and performance management for the team.
About the role
- Senior Billing Analyst at Fiserv ensuring accurate client billing and revenue reconciliation. Driving continuous improvement through automation and collaboration with finance and operations teams.
Responsibilities
- Own end-to-end revenue assurance for an assigned client group, including contract setup, data preparation, invoice generation, reconciliation, and variance analysis.
- Interpret contract terms and pricing schedules; set-up billing rules and validate data to produce accurate invoices and supporting documentation.
- Apply artificial intelligence (AI) solutions such as Microsoft Copilot and Power BI to streamline invoice creation, contract analysis, and data extraction.
- Identify inefficiencies in current workflows; design and implement scalable, system-supported solutions using advanced analytics and intelligent automation.
- Monitor billing exceptions and controls; investigate discrepancies and drive issue resolution.
- Support annual audit and quarterly review requests by assembling evidence, addressing inquiries, and implementing control improvements.
- Create, update, and maintain standard operating procedures to capture process changes and enable consistent execution.
Requirements
- 4+ years of accounting and/or billing experience
- Advanced proficiency in Microsoft Excel (pivot tables, XLOOKUP, and formula creation)
- Bachelor’s degree in Accounting, Finance, or a related field, or equivalent combination of education, related experience and military.
- Demonstrated experience analyzing contract fees and payment terms to validate billing accuracy and contractual alignment.
- Experience communicating directly with clients addressing invoice-related inquiries.
- Experience with SAP enterprise resource planning (ERP) billing and revenue processes.
- Experience designing or leveraging automation/workflow tools (e.g., Power BI or Alteryx).
- Experience establishing governance and change adoption practices for new AI tools (e.g., Microsoft Copilot).
Benefits
- Fuel Your Life program to support your physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
- Eight Employee Resource Groups to foster a collaborative culture and expand your network.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning and discounted shares with the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental, caregiver, and military leave.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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