Hybrid Senior Site Reliability Engineer – Contract

at First Help Financial

• Job title: Senior Site Reliability Engineer – Contract
• Job type: Contract
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Cloud, Java, Terraform
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• Senior Site Reliability Engineer managing the reliability and operational health of the Loan Origination System for a fintech company. Collaborating with engineering teams in Brazil and the US to improve system reliability.

Responsibilities

• Ensure the availability, performance, and reliability of the LOS through proactive monitoring and incident response.
• Partner with product and engineering teams to define and maintain SLOs/SLAs, introduce error budgets, and drive accountability.
• Collaborate on architectural improvements aimed at increasing resilience, scalability, and observability.
• Lead incident analysis and postmortems, and implement preventive actions.
• Design, build, and operate infrastructure as code (IaC) using Terraform.
• Improve observability tooling and practices using Datadog, enhancing alerting, tracing, and system dashboards.
• Participate in on-call rotations and respond to production incidents.
• Automate operational processes and promote a DevOps culture across squads.

Requirements

• 5+ years of experience in Site Reliability Engineering or DevOps roles.
• Proven experience managing and improving production systems in a cloud-native environment (preferably AWS).
• Strong experience with observability tools and practices.
• Experience defining and driving adoption of SLIs, SLOs, and SLAs.
• Experience in operating event-driven systems and distributed architectures.
• Solid understanding of Terraform and infrastructure as code best practices.
• Strong debugging and troubleshooting skills across the stack.
• Comfortable writing and reviewing production-grade code (preferably in Java).
• Excellent written and verbal communication in English.
• A pragmatic and collaborative mindset, with a passion for system reliability and operational excellence.
• Bachelor's degree in computer science or similar fields preferred.

Benefits

• Great Perks – We offer generous salaries, monthly lunches, a robust employee recognition and talent development program to enhance your career with us.
• Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
• Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in *you*.