Solution Designer with Fidelity creating impactful content solutions to enhance user experiences. Collaborating in a hybrid role with business partners to optimize content management and delivery.
Responsibilities
Produce timely, high quality, easy to use content solutions that drive the achievement of key performance objectives
Offer and implement solutions that consider current business needs and available technologies, while anticipating future environmental changes to products, services, and systems
Promote business leader understanding of how content can improve business outcomes and consistently produce solutions with measurable impact on the operating environment
Support Digital Content Management and Solutions transformation efforts that increase process automation, make content easier to produce and consume
Requirements
Excellent technical writing skills and ability to balance multiple workstreams simultaneously
Adept at directing succinct, clear, and effective content solutions for diverse content consumers
Passion for content planning, creation, management, and execution to optimize customer experiences
Experience with content management systems, grouping/tagging content, and maintaining taxonomies
Deep understanding of authoring and content management principles
Proven experience in establishing and maintaining content standards across the organization
Collaborate with others to understand their unique needs and propose targeted solutions
Partner with peers and business partners to build and implement successful content solutions
Use a data-informed approach to identify and prioritize opportunities, and to measure solution impact
Apply associate feedback, user research, and business performance metrics to drive content improvements
Build effective relationships at all levels of the organization
Ability to lead projects, maintain project timelines, and influence direction without explicit authority
Comfortable working with cross-functional, highly matrixed teams, in a fast-paced Agile environment.
Benefits
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office.
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