Finance Intern supporting Accounts Payable team in an international environment. Gaining hands - on experience while applying academic knowledge in real - world financial operations.
About the role
- Senior Analyst performing critical operational activities and supporting the FedNow Service's real-time payment system at the Federal Reserve. Ensuring customer success and operational efficiency through mentorship and collaboration across teams.
Responsibilities
- Develop deep expertise of the FedNow Service & stay up to date on all the latest releases and development
- Interview, develop, train, mentor and provide performance feedback for Analysts
- Laser focus on a world-class, end-to-end customer experience
- Facilitate high pressure troubleshooting calls for Production issues
- Need to be able to articulate complex technical concepts in a clear and accessible manner
- Fulfill all Service Requests escalated from Level 1 (L1) support
- Develop and maintain comprehensive documentation for knowledge and procedures
- Collaborate with cross-functional teams to assess functional needs, identify vulnerabilities, and recommend appropriate solutions
- Monitor customer success metrics and KPIs.
Requirements
- Bachelor’s degree with 5+ years relevant work experience; or 10+ years relevant work experience
- Experience working within 24*7 support operations for a large enterprise
- Strong analytical and problem-solving skills with demonstrated ability to quickly gather, analyze and synthesize information
- Initiative and innovation toward improving customer experience
- Organized and detail-oriented with a love for creating order out of chaos
- Motivated, energetic, adaptable with Intellectual curiosity paired with a high growth-mindset.
Benefits
- Federal Reserve has developed a new interbank 24x7x365 real-time gross settlement (RTGS) service with integrated clearing functionality, called the FedNow Service.
- The FNOC Sr. Analyst will perform critical operational activities including monitoring.
- Work with partner stakeholder teams to mitigate risks.
- Support participant onboarding and execute ongoing operational tasks for the FedNow Service.
- Provide expert guidance and technical support to clients and internal teams on all FedNow-related issues.
- Develop deep expertise of the FedNow Service & stay up to date on all the latest releases and development.
- Interview, develop, train, mentor and provide performance feedback for Analysts.
- Facilitate high-pressure troubleshooting calls for Production issues.
- Fulfill all Service Requests escalated from Level 1 (L1) support.
Job title
Job type
Experience level
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