Hybrid Lead Program Manager

at FactSet

• Job title: Lead Program Manager
• Job type: Full Time
• Experience level: Senior
• Salary: $120,000 - $150,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: PMP
• Location requirements: Hybrid, Boston, United States

About the role

• Lead Program Manager at FactSet managing client implementations and enterprise migrations. Ensure successful project delivery and high client satisfaction across financial software solutions.

Responsibilities

• Project manage client implementations, upgrades, and enterprise hosting migrations
• Focus on successful end-to-end delivery of FactSet solutions
• Ensure consistency, transparency, and predictable outcomes across all assigned programs
• Accountable for program governance, including scope, schedule, budget, risk
• Develop, maintain, and manage detailed program plans, RAID logs, and status reporting
• Partner with client project management and senior stakeholders
• Drive mitigation plans and escalate issues as appropriate
• Communicate project status, key decisions, priorities, and escalations to stakeholders
• Manage resource allocation and capacity planning across projects
• Establish and monitor quality standards and acceptance criteria for deliverables
• Lead client readiness, training, cutover planning, and transition to production
• Contribute to PMO initiatives, standards, and continuous improvement efforts

Requirements

• 8+ years of project management experience leading complex, multi-year technology implementations
• Experience in the implementation of a financial system within a bank, insurance company, or Asset Manager is highly valued
• Exceptional communication and presentation skills
• Proven ability to manage expectations, influence stakeholders at all organizational levels
• Proven track record in risk identification, assessment, and mitigation planning
• Experience maintaining RAID logs
• Strong leadership skills with experience managing and influencing global, cross-functional teams
• Demonstrated ability to build relationships and drive consensus in client-facing roles
• Ability to adapt project frameworks and methodologies
• Experience managing vendor relationships, third-party dependencies, and contract deliverables
• Hands-on experience with PM and collaboration tools such as MS Project, SharePoint, MS Teams, Jira
• Experience managing project budgets, financial forecasting, and change control processes
• Bachelor’s degree in business, finance, technology, or related field, or equivalent experience
• PMP® or PgMP® certification preferred

Benefits

• Health, life, and disability insurance
• Retirement savings plans
• Discounted employee stock purchase program
• Paid time off for holidays
• Family leave
• Company-wide wellness days
• Flexible work accommodations
• Career progression planning
• Dedicated time for learning and development
• Business Resource Groups open to all employees