System Administrator supporting a federal client in managing secure cloud - based solutions, focusing on AWS and compliance. Role involves system engineering and support for AWS services.
About the role
- IT Systems Administrator managing internal IT operations for FacilityGrid's SaaS platform. Responsible for device management, user lifecycle, troubleshooting, and IT support processes.
Responsibilities
- Own the end-to-end IT onboarding and offboarding process — account creation, equipment provisioning, access grants, orientation, and deprovisioning
- Serve as primary point of contact for internal IT support requests
- Triage, diagnose, and resolve hardware, software, network, and access issues
- Maintain a ticketing workflow and knowledge base for common issues and procedures
- Escalate complex issues to engineering or vendor support as appropriate
- Deploy and manage MDM solution (Intune/JAMF) for macOS and Windows endpoints
- Maintain device inventory, lifecycle tracking, and hardware procurement processes
- Configure and enforce device policies (encryption, OS updates, endpoint protection)
- Handle device imaging, configuration, and decommissioning
- Administer Microsoft Entra ID (Azure AD) for user lifecycle management (provisioning, deprovisioning, group management)
- Coordinate with HR and department leads to ensure smooth transitions for new hires, role changes, and departures
- Troubleshoot basic network issues (VPN, Wi-Fi, DNS, DHCP) for remote and on-site employees
- Build and maintain an inventory of all SaaS applications in use across the organization
Requirements
- 2–4 years of experience in IT administration, helpdesk, or systems administration
- Hands-on experience with Microsoft Entra ID (Azure AD) — user management, group policies, SSO configuration
- Experience with at least one MDM platform (Intune, JAMF, Kandji, Mosyle)
- Comfortable supporting macOS and Windows environments
- Experience with Microsoft 365 administration (Exchange Online, SharePoint, Teams)
- Strong troubleshooting skills across hardware, software, and network issues
- Clear written and verbal communication skills
- Willingness to use AI-based tools (e.g., ChatGPT, Copilot, Claude) as a core part of your workflow for troubleshooting, automation, and documentation
- Basic scripting ability (PowerShell, Bash, or Python) to automate routine tasks and system administration workflows
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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