Hybrid Incidentology Analyst – Customer Quality

at Expleo Group

• Job title: Incidentology Analyst – Customer Quality
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Chennai, India

About the role

• Automotive engineer developing solutions for autonomous vehicles and electric mobility. Contributing to enhanced vehicle safety, efficiency, and sustainability in the automotive industry.

Responsibilities

• Role is to identify the concerns in field returned parts and simulate the concern in plant, diagnose and attribute to right owner. (Electrical/Electronic parts)
• Identify and prioritize customer incidents in real time and decide on the actions to be implemented to deal with the issues.
• Immediate consideration of all alerts
• Manage the recovery of information or media (parts, systems, vehicles, etc.) following the analysis strategy meeting or systematically in the event of launch operations.
• Assign incidents to the processing centers defined by the conclusions of the analysis.
• Define the appropriate and specific response to requests from partner departments on customer incidents.
• Monitoring of daily alerts and act on alerts for further actions.
• Incident handling Renault Tools usage Alerts Documentation in Renault tools
• Incidentology Study - Detection, Repositioning, Applicability, History & Severity Calculation.
• Diagnosis support to field issues related to the perimeter
• Collaborate in and monitor the implementation of immediate customer protections in factories or suppliers.
• Capitalize on problem solving (influence on business strategies)
• Build the summaries of the incident and present them to the official bodies (Quality Committees, Excellence Committees) within its scope of responsibility
• Failure data analysis and management of field incidents related to the Perimeter
• Quick reaction on field issues with CFT team - End to End Management of Issues
• Prepare failure synthesis.
• Collecting, aggregating and analysing all the technical data related to a complex problem
• Identifying and quantifying a customer effect or a physical phenomenon
• Creating and presenting an analysis report
• Piloting its analysis in collaboration with many sectors of the company: incidentology specialists, Materials team, suppliers, plants, after sales dealers and experts
• Assignment for treatment & follow up for closure with relevant stake holders
• Hands on experience in CLIPs tool is an added advantage
• Basic knowledge of Drawing interpretation & analysis.
• Identifying the causes of an incident proven in customer base (actual causes of non-compliance or design) by using tools and analysis methods and resolving the problem
• Identifying modes and causes for problems affecting the quality of organs or vehicles in serial life, by performing the level 2 analysis approach
• Issue resolution in stipulated time with severity prioritization
• Simulation of field issues, dealer visits to analyse the concerns – Travel across PAN India on need basis
• Standard Analysis methodology application - Analysis Strategy, Level 1 analysis (Swap analysis, Fit & Function) & Level 2 analysis (Deep dive analysis).
• To do the root cause analysis for the field failure / customer complaints.
• Understanding and resolving the concerns in systematic manner using Quality tools [QC Tools,8D, Why-Why, SPC]
• Value addition subjects & Warranty cost reduction proposals to be driven for implementation.

Requirements

• B.E or B. Tech in Electrical / Electrical & Electronics
• Strong technical knowledge in Vehicle components (ICE & EV) failures analysis.
• Solid knowledge & understanding of Engineering drawings, Testing standards.
• Strong in Analytical and problem-solving skills.
• Basic knowledge of Car manufacturing process.
• Basic knowledge & working experience in MS office applications.
• Good in Stakeholder management, Strong negotiation skills & drive CFT towards issue conclusion.
• Able to analyse, interpret field issues and manage the complete cycle of issue resolution process.
• 3-5 years of experience

Benefits

• Collaborative working environment – We stand shoulder to shoulder with our clients and our peers, developing solutions that create a sustainable today and tomorrow.
• Continuous learning - Our Learning & Leadership Development team has established a world-class learning ecosystem that enables you to acquire and develop the right skills by delivering a suite of accredited training courses.
• Global organisation - We provide solutions to leading brands from various sectors, giving you the opportunity to work with top-tier companies providing impactful solutions to our customers’ customers.