Partner Solutions Lead at Coins, the leading crypto brand in the Philippines. Overseeing KYB account onboarding and managing partner relationships effectively.
About the role
- Lodging Partner Associate providing Vietnamese language support for partners at Expedia Group. Managing product and service inquiries through various communication channels to enhance partner relations.
Responsibilities
- Assist partners on our product and services promptly via multiple channels (phone, chat and email)
- Lead and resolve issues and complaints with high quality resolution in inventory management, financial and training
- Document and classify interactions and issues accurately in the appropriate systems
- Report on emerging and recurring issues promptly
- Adhere to internal processes and policies when interacting with partners
- Maintain and promote excellent partner relations in a positive, compassionate, and professional attitude in all interactions
- Leverage Expedia Group’s tool kit to increase the customers they attract on the Expedia Group platform
- Educate lodging partners on the self-service features available
- Build firm knowledge on product, processes, and policies
- Review and identify root cause for all intensified cases to propose improvements to reduce recurrence
Requirements
- Diploma, University Degree; or equivalent working experience
- At least a year of experience in white-glove customer support
- Proficient in written and spoken English and Vietnamese is a must
- Strong intellectual curiosity and comfortable navigating ambiguity
- Work proactively with manager to meet targets and goals
- Able to work shifts that span weekends and public holidays
- Fluency with internet, computer usage, Microsoft Office products and web-based application skills
- Ability to handle situations effectively
Benefits
- Full benefits package
- Exciting travel perks
- Generous time-off
- Parental leave
- Flexible work model
- Career development resources
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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