Support Agent managing customer support queries for cloud - based accounting software. Working closely with users to resolve issues and improve the customer experience in a hybrid work environment.
EA
Hybrid Customer Service Representative – German/French, Phone, Email, Chat
Posted 3 months ago
About the role
- Customer service representative for German and French speaking inquiries at exciting AG. Handling customer requests via phone, email, and chat with a focus on quality service and documentation.
Responsibilities
- Responsible handling of telephone and written customer inquiries
- Careful documentation of call outcomes
- Competent and friendly customer advice
- Independent work within a motivated international team
Requirements
- Enjoyment in phone communication and customer support
- Flexible with working hours, reliable and committed
- Communicative personality with very good spoken and written German and French
- English skills are an advantage
Benefits
- Professional onboarding as well as regular trainings and workshops
- Long-term, exciting career and development opportunities in a flat hierarchy
- Flexible working-time models in full-time and part-time for an excellent work–life balance
- Home office
- Private health insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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