Director of Data Science leading personalization, recommendation systems, and GenAI chatbot development at Gartner. Managing teams and strategic AI initiatives for enhanced client experiences.
About the role
- Product Analyst at Evertec focusing on full product cycle from discovery to delivery in financial technology. Collaborating with engineering and design teams to improve systems aligned with regulations.
Responsibilities
- Work across the full product lifecycle, balancing Discovery strategies (understanding pain points and validating hypotheses) and Delivery (ensuring high-quality delivery);
- Manage and prioritize the backlog in Jira, translating compliance and regulatory requirements into clear technical specifications and user stories;
- Analyze usage and behavioral data using Looker Studio and Power BI to identify friction points and opportunities to improve the user experience;
- Create and monitor action plans focused on engagement and retention (Product-Led Growth), aiming to reduce churn and increase perceived customer value;
- Collaborate closely with Engineering and Design teams to ensure system evolutions align with regulated market standards.
Requirements
- Experience with Discovery, facilitating discovery sessions with stakeholders and customers;
- Knowledge of agile methodologies: Scrum or Kanban;
- Data analysis skills: ability to interpret dashboards in Power BI or Looker Studio to make evidence-based decisions;
- Bachelor's degree (completed);
- Previous experience with Customer Success strategies aimed at reducing churn;
- Experience in the Financial Services industry or with audit solutions;
- Experience with GRC or regulated markets: prior knowledge of products that handle standards, risk, or compliance;
- Experience with Jira.
Benefits
- Meal or food allowance;
- Flexible benefits (Flash);
- Health insurance;
- Partners providing psychological, legal, financial, and nutritional support (CLUDE, C4LIFE and ASQ);
- Psicologia Viva;
- Dental insurance;
- Childcare allowance;
- Assistance for children with special needs;
- Fertility treatment assistance;
- Extended maternity and paternity leave;
- Transportation voucher or home office allowance (for remote work contracts);
- Gympass (Wellhub) and TotalPass;
- Flexible working hours;
- Life insurance;
- Employee partnership program (discounts and offers);
- Partnership with Sesc;
- Just dress (no dress code);
- Birthday day off;
- Beca (education incentive program);
- Profit-sharing or bonus - based on achievement of targets and results.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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