Systems Engineer providing IT infrastructure support for Enghouse Systems, focusing on 2nd tier technical escalation. Involves ongoing support, troubleshooting, and cross - team collaboration in a hybrid environment.
About the role
- Systems Engineer developing capabilities for current and future macOS, iPadOS, and iOS environments. Enhancing management toolsets like JAMF and Intune at Eversource.
Responsibilities
- Responsible for developing and delivering new capabilities and/or enhancements to our current and future macOS, iPadOS and iOS environment and management toolsets (e.g. JAMF, Intune)
- Plan and prioritize product feature backlog and development for the product
- Define product vision, road-map and growth opportunities
- Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy
- Provide backlog management, iteration planning, and elaboration of the user stories
- Identify business requirements and codify into well-defined specifications, stories and supporting artifacts that articulate simple, elegant solutions to consumer problems.
- Work collaboratively with business and support partners to drive cross-functional alignment.
Requirements
- At least 5 years in an IT or Digital organization
- Minimum of 4 years related experience working with the Apple OS ecosystem and management tools (e.g., Endpoint Manager / Intune, JAMF, SCCM, Active Directory)
- Customer-first orientation and strong passion for delivering quality tools, information and content in service to consumer needs
- Possess initiative to think several steps ahead in the digital environment and anticipate needs of customers and employees.
- Must be technically-oriented with the ability to write and interpret requirements, QA releases and interact effectively with technical resources.
- Strong analytical skills and ability to translate data into actionable plans and tactics.
- Excellent communication (verbal and written), strong interpersonal, negotiation and management skills, and strong business acumen.
Benefits
- Eversource offers a competitive total rewards program.
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
- Bonuses
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Systems Engineer providing 2nd tier escalation and infrastructure support for Enghouse Systems. Need expertise in Microsoft technologies and ability to manage global IT issues.
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