Analyst role conducting data analyses and reporting on LLMO initiatives for dentsu. Collaborating with technical, content, and client teams to drive data - driven decisions.
About the role
- Enterprise Application Analyst providing support for shared applications across the business. Involves inventory, configuration, governance, and documentation of applications.
Responsibilities
- Execute standard configurations, permission models, templates/blueprints and cleanup tasks across the application portfolio.
- Resolve L2/L3 incidents/requests within SLA and escalate to vendors when needed.
- Perform routine backups/restore tests following runbooks and keep inventories up to date.
- Apply SSO/SCIM procedures, group mappings and least-privilege rules under guidance.
- Execute periodic access reviews, token/secret rotation tasks, and basic data retention/cleanup jobs.
- Maintain a catalog of integrations (owners, scopes, keys); monitor basic health checks.
- Build light automations (Python/Bash/PowerShell) for cleanup, audit/usage exports and metadata cleanup.
- Maintain Knowledge Base articles and known-error records; suggest request form/queue improvements.
- Track SLA attainment and backlog age; propose quick wins to reduce resolve time.
- Organize short training courses, webinars, collect feedback, and iterate.
- Promote usage guidelines (naming, workflow states, labeling, branching/review patterns).
- Keep living documentation (standards, runbooks, RBAC matrices, integration maps) clear and searchable.
- Publish concise “what’s new” notes for users and regular internal summaries for stakeholders.
- Support license monitoring (reclaim dormant seats, right-size tiers) and renewal preparation (usage reports, forecasts).
Requirements
- 1–3 years in application support, IT administration, or business analysis.
- Exposure to enterprise tools in at least two categories (work management/collab/dev platforms/quality/e-signature/roadmapping).
- ITSM experience (incident/change/problem) and strong documentation habits.
- Basic scripting (Python or Bash or PowerShell) and comfort with REST APIs/webhooks.
- Ability to communicate with end-users and translate needs into practical configurations.
- Working proficiency in English.
- Awareness of SSO/SCIM and RBAC designs.
- Basic cloud notions (compute, identity, storage, backups).
- Familiarity with GDPR/ISO-style evidence keeping.
Benefits
- Flexible schedules
- Hybrid work options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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