Customer Account Lifecycle Analyst managing asset records and service contracts for Siemens Healthineers. Enhancing customer satisfaction through collaboration with internal and external partners while supporting improvement projects.
Responsibilities
Own the order-to-invoice relationship with external customers for assets, service contracts, and T&M events.
Build relationships with internal partners, including Sales Representatives, Regional Service Managers, Performance Controlling, to effectively manage your assigned territory.
Collaborate with Collections department to resolve invoice disputes and support timely customer payments.
Support in improvement and digitalization projects within the organization, leveraging tools like Robotic Process Automation, PowerBI, and Winshuttle.
Conduct problem analysis and support corrective actions using RCCA (Root Cause & Corrective Action) tools and methodologies.
Participate in SAP project, including gathering business requirements, creating documentation, and supporting User Acceptance Testing (UAT).
Requirements
5+ years of professional experience in accounting and/or finance (preferred)
BS/BS in Accounting, Finance, Business, or related field (preferred)
Proficient with MS Office tools (strong Excel skills are essential; experience with PowerApps is a plus)
Experience working in SAP (preferred)
Solid understanding of IFRS standards, with the ability to research booking activities, resolve discrepancies, and influence key financial KPIs.
Experience in process improvement, digitalization, project management, or similar roles.
Strong interpersonal and communication skills, with the ability to interact effectively across all organizational levels.
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