Business Forecast Analyst for Ledge Lounger shaping demand plans from data insights. Collaborating cross - functionally to drive consensus forecasting and improve business performance.
EU
Hybrid VIE Performance Analyst, Continuous Improvement – Passenger Information
Posted last month
About the role
- VIE Analyst focusing on performance and continuous improvement at Eurostar. Analyze data, support operational performance, and facilitate team improvement across traveler information standards.
Responsibilities
- Drive performance & KPIs
- Establish, monitor and optimize key performance indicators (KPIs) related to passenger information to manage operational performance and customer satisfaction.
- Ensure the quality, reliability and consistency of collected data.
- Analyze, understand and recommend
- Collect, analyze and interpret data from the field, observations, surveys or monitoring tools.
- Identify areas for improvement in passenger information and formulate concrete recommendations.
- Industrialize & automate
- Automate and optimize data collection, reporting and management tools wherever possible.
- Contribute to process modernization with a focus on efficiency and methodological consistency.
- Support & engage teams
- Support managers in the deployment of the nine passenger information management standards.
- Participate in facilitating continuous improvement forums:
- 5-minute check-ins
- daily / weekly / monthly meetings
- field rounds, visual management, chronograms…
- Promote alignment of operational practices and the upskilling of teams.
- Produce & share
- Produce performance reports: operational reports, thematic reports and reporting for daily and monthly rituals.
- Continuously monitor trends, incidents, field feedback and sector best practices.
Requirements
- Master’s degree (statistics, data, business school or equivalent).
- 1 to 4 years of experience in data analysis, operational performance or continuous improvement.
- Excellent command of data analytics (Power BI, etc.), Microsoft Office (Excel, etc.) and data visualization/presentation.
- Strong communication, proactivity and project management skills.
- Knowledge of the transport/travel sector is a plus.
- French & English: advanced level.
- Dutch and/or German is a plus.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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