Senior Account Manager at Xenon7, shaping client relationships and driving business growth in AI. Manage enterprise accounts, drive sales, and oversee technical hiring processes.
EE
Hybrid Customer Relations Manager – Corporate Health & Social Sustainability
Posted last month
About the role
- Customer Relations Manager at EUPD, specializing in corporate health and social sustainability. Engage clients and optimize relationships in a hybrid work environment.
Responsibilities
- You manage our existing clients throughout the entire project lifecycle, ensuring professional coordination, transparency, and a consistently positive customer experience.
- You continuously maintain existing client relationships, document needs in the CRM, and ensure structured, high-quality, and reliable communication.
- You systematically identify opportunities for appropriate add-on services, proactively derive needs, and strategically develop our clients together with the Sales team (upselling & cross-selling).
- You advise existing clients on relevant services such as studies, analyses, certifications, and benchmarks, and support them in selecting suitable offerings.
- You coordinate internal interfaces (Sales, Project Management, Certification Team) to ensure smooth project workflows and prompt responses to client inquiries.
- You guide clients through certification and analysis processes, ensure transparency, and make certain that all information is complete, submitted on time, and of high quality.
- Through active, forward-looking relationship management, you strengthen long-term retention and development of our accounts, thereby making a significant contribution to sustainable customer growth.
Requirements
- Commercial training or a degree, e.g., in business, communications, health management, or social sciences
- Initial experience in Customer Relations, Customer Success, Account Management, or sales-related roles
- Enjoy interacting with clients, providing advice, and service-oriented communication
- Strong ability to identify needs, derive opportunities, and develop clients
- Structured, meticulous working style and strong organizational skills
- Excellent German language skills; English is a plus.
Benefits
- Individual target agreements and performance-based bonuses that provide genuine recognition for your achievements
- Diverse opportunities for personal and professional development
- Deutschlandticket or job ticket for sustainable and flexible mobility across Germany
- Monthly voucher card as a tax-free benefit for shopping, fuel, or leisure
- Meal vouchers as an additional subsidy for your meals
- Company pension plan with regular adjustments for your future security
- Free employee parking directly at the company site
- Joint after-work and team events to foster strong team cohesion
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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