Incident Manager responsible for managing production incidents and coordinating support teams in B2B SaaS. Working closely with R&D and Cloud operations to ensure customer satisfaction and issue resolution.
About the role
- Stakeholder Manager within ERM's Capital Project Delivery team, leading engagement and consultation for major infrastructure projects. Collaborating with multidisciplinary teams to navigate stakeholder mapping and public consultations.
Responsibilities
- Lead end-to-end programmes of stakeholder engagement and public consultation for major infrastructure projects—setting clear scope, managing budgets, and ensuring high-quality delivery throughout.
- Act as a trusted advisor to clients, providing strategic guidance on stakeholder mapping, insight-driven engagement strategy and approaches, project messaging, and best-practice implementation.
- Create compelling, accessible and visually engaging consultation materials, including public-facing communications, exhibition boards, summaries, and digital content that clearly articulate complex information.
- Work collaboratively within multidisciplinary project teams, coordinating input from project managers, EIA specialists, engineers, legal advisors, and planners to ensure alignment with consenting requirements, programme milestones, and wider project objectives.
- Build strong, constructive relationships with a wide range of stakeholders, including local authorities, government bodies, statutory and non-statutory consultees, community groups, and the general public—helping to build trust and demonstrate transparency.
- Lead business development efforts, including shaping persuasive proposals, delivering high-impact client presentations, and contributing to targeted marketing campaigns in collaboration with social sustainability colleagues.
Requirements
- Knowledge and experience of UK planning regimes e.g. DCO, TCPA, Section 36
- Experience of UK infrastructure projects
- Solid stakeholder experience.
- Experience on DCO project applications (desirable)
- Strong consultancy experience
- Research, analytical and inter-personal skills with diligent attention to detail
- Strong project management skills including scopes of work and budgets
- Experience planning and delivering engagement activities (e.g. public consultations, exhibitions, workshops, meetings)
- Comfortable and confident engaging with all types of stakeholders, including clients and communities
- Excellent writing and presentation skills.
Benefits
- Flexible working to suit your life – need to do the school run? Not a problem!
- More productive and happy if you work from home a few days per week? Go ahead!
- Love to travel? Ask about our Cross Border Remote Working!
- 25 days annual leave + public holidays
- 6% employer pension contribution
- Twice annual promotion opportunities
- Annual salary review and performance related bonus
- Private medical insurance
- Life assurance
- Income protection
- EV car salary sacrifice scheme
- Cycle2Work scheme
- Travel season ticket loan
- Volunteering and Give As You Earn opportunities
- Employee assistance programme
- Premium account for Calm (the #1 app for sleep and meditation) in order to look after your wellbeing
- Discounts on gym membership and gift cards for a wide variety of retailers and restaurants.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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