Manage out-of-court receivables and customer complaints.
Agree payment plans and prepare cases for court enforcement.
Responsibilities
Pursue outstanding receivables in writing and independently handle complaints
Conduct outbound and inbound telephone calls
Independently arrange payment terms with our customers
Identify and implement solutions for delinquent customers
Record and process complex cases
Perform out-of-court dunning procedures and prepare cases for court enforcement proceedings
Requirements
Completed commercial or legal vocational training, e.g., office administrator, industrial clerk, legal assistant/paralegal, office communication clerk (m/f/d)
Initial professional experience in debt collection
Good written and spoken German
Benefits
Flexible working hours: Within business hours and subject to minimum team coverage, you have flexible scheduling and an individual working-time account
Vacation: 30 days from the start — plus off on December 24 and December 31
Permanent employment contract: job security through corporate affiliation
Company pension plan: voluntary employer contributions to support your financial security in retirement
Subsidized occupational disability insurance with a simplified enrollment process
Subsidy for the Deutschlandticket and JobRad: discounted bike leasing
Additional bonuses: annual bonus
Corporate benefits: numerous discounts via the benefits portal for EOS employees
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