Hybrid Technical Support Engineer, R&D

at EOS imaging

• Job title: Technical Support Engineer, R&D
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Paris, France

About the role

• Technical Support Engineer specializing in EOS imaging systems. Providing advanced support and collaboration with R&D and production teams to improve product generation and quality.

Responsibilities

• Provide advanced technical support (Level 2/Level 3) for EOS products.
• Analyze, investigate and resolve complex technical issues related to manufacturing, installation and maintenance of devices.
• Perform root cause analyses in collaboration with R&D teams and contribute to defining and tracking corrective and preventive actions.
• Participate in knowledge transfer to Production, Service and Applications teams.
• Contribute to capturing and capitalizing on field feedback and lessons learned.
• Write and update high-value technical documentation (investigation reports, technical notes, procedures).
• Lead or contribute to technical training on EOS devices for internal teams.
• Propose enhancements and improvements for future product generations with a use-, maintenance- and reliability-oriented perspective.
• Participate in the definition or development of tools to facilitate production and maintenance.
• Contribute to the continuous improvement loop for products and processes.

Requirements

• Master’s degree in engineering or equivalent (Bac+5) in electronics, mechanical engineering, industrial computing, biomedical engineering or a related technical field.
• Prior experience in technical support, R&D, industrialization or maintenance of medical devices or complex equipment is a plus.
• Essential knowledge of industrial environments and complex systems integrating mechanical, electronic and embedded software components.
• Strong skills in diagnostics, failure analysis and resolution of complex technical problems.
• Proficiency in SolidWorks required. Experience with finite element analysis (FEA), linear and/or nonlinear, is an advantage.
• Electromechanical skills, including interaction between mechanical components, electrical systems, motors and sensors.
• Ability to understand, analyze and interact with embedded software (log reading, hardware/software interfaces, diagnostic support).
• Ability to produce clear, well-structured technical documentation.
• Familiarity with medical device standards and regulatory constraints (ISO 13485, IEC 60601, change control, traceability) is appreciated.
• Excellent analytical skills and strong problem-solving mindset.
• Good interpersonal skills and a strong preference for collaborative work with field teams (Production, Service, Applications).
• Teaching skills, service orientation and ability to transfer knowledge.
• Rigour, autonomy and the ability to manage multiple topics in parallel.
• Technical curiosity and a willingness to contribute to continuous product and process improvement.
• Fluency in French and English, both spoken and written, to interact with international teams and produce documentation.