Manager of Patient Access overseeing operations in admitting, registration, and financial services. Leading staff training, customer service improvement, and departmental performance in healthcare management at Ensemble Health Partners.
Responsibilities
Responsible for planning, developing, organizing, and managing the Patient Access department
Responsible for performance and effectiveness of these department(s)
Coaching and development of all staff performing these functions
Implementing short and long-term plans and objectives to improve customer service and collect quality information
Provide leadership and contribute to the revenue cycle and organizational goals
Works closely with the Director of Patient Access to align processes and procedures with Ensemble Health Partners policies at an assigned facility or market
Manager is responsible for directly managing the operations for the admitting, registration, and financial services departments
Develops and manages departmental staffing needs
Prepares monthly reports as requested
Establishes departmental goals with the staff to optimize performance and meet organizational while improving operations to increase customer satisfaction
Coordinates employee work schedules to provide adequate daily staffing coverage
Collects, interprets and communicates performance data using various tools and systems
Bachelor's Degree or Equivalent Experience in Healthcare Management/Administration
Minimum 2 – 3 year’s management experience in healthcare industry
Patient Access experience with managed care/insurance or call center preferred
Experience with Microsoft a must
Ability to balance numerous priorities, therefore requiring great skills in prioritization
Ability to understand and master numerous computer applications, while also understanding information technology enough to work with the I.T. department to ensure the technological needs of the department are being met.
Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.
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