Engineering Leader managing platform and infrastructure teams at Candid Health. Overseeing technical strategy, project execution, and team growth for healthcare workflows.
About the role
- Senior Software Engineer leading design and optimization of call routing platform at EnrollHere. Building scalable telephony solutions for improved customer experiences.
Responsibilities
- Design and implement high-performance call routing algorithms and services.
- Architect scalable, fault-tolerant systems capable of handling large volumes of concurrent calls.
- Collaborate with product management to translate business requirements into technical solutions.
- Develop and maintain integrations with telephony providers, CRM systems, and third-party APIs.
- Implement automated testing strategies for telephony flows and routing logic.
- Monitor, troubleshoot, and optimize call quality, latency, and system uptime.
- Conduct performance benchmarking and capacity planning.
- Mentor junior engineers and contribute to code reviews.
- Work closely with DevOps and QA teams to ensure smooth deployments and operations.
- Participate in on-call rotations for production support as needed
Requirements
- 5+ years of software engineering experience, with at least 2 years in real-time communications or telephony.
- Strong proficiency in programming languages such as Go and Python.
- Expertise in VoIP protocols (SIP, RTP, WebRTC) and telephony platforms (Genesys, Bandwidth, Twilio, Telnyx, Asterisk, etc.).
- Experience with cloud infrastructure (AWS, Azure, or GCP) and microservices architecture.
- Solid understanding of distributed systems, networking, and performance optimization.
- Strong problem-solving and debugging skills.
Benefits
- We believe in taking care of our team, which is why we offer a comprehensive benefits package that supports your health, wellness, and future:
- **Medical:** 4 United Healthcare medical plans (including an HSA option)
- **Dental:** 3 dental plans (Aetna and MetLife)
- **Vision:** 2 Aetna vision plans
- **Wellness & Mental Health:** 5 additional Medical Plus benefits, including telehealth support and an annual Talkspace subscription
- **Ancillary Coverage:** 4 ancillary plans and supplemental life insurance
- **Retirement:** 401(k) with a 4% match (after a 90-day exclusionary period)
- **PTO & Flexibility:** Generous PTO and remote work support
- **Growth:** Learning stipends and opportunities for professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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