Support Analyst at Rvops assisting clients with SaaS product inquiries and troubleshooting issues via various communication channels.
About the role
- Technical Support Engineer III at Energy Solutions resolving complex customer issues and driving technical excellence. Courses for mentoring junior engineers and improving product support quality.
Responsibilities
- Manages a high volume of complex cases while balancing urgent escalations and proactive backlog reduction.
- Coordinates cross-team resources to accelerate resolution for critical or systemic issues.
- Managing and maintaining infrastructure, networks, servers, and software applications.
- Collecting, storing, managing, and analyzing large volumes of data generated from various sources within the company, ensuring data quality, security, and accessibility.
- Automating routine and manual business processes using software solutions, workflow tools, and Robotic Process Automation(RPA) to improve efficiency, reduce errors and streamline operations across departments.
- Serve as a trusted technical advisor translating complex technical findings into clear, actionable information.
- Guide and mentor Junior Technical Support Engineer through coaching, workflow support and review of troubleshooting approaches, documentation and customer communication.
- Authors detailed troubleshooting guides, runbooks and post-mortems for high-impact incidents.
Requirements
- Minimum 8 years of experience in a software product support role
- Experience supporting Cloud and API applications
- Intermediate/Advanced experience with Python scripting
- Proven ability to execute database data queries and updates
- Excellent communication and customer service skills
- Proven experience of training and mentoring junior staff
Benefits
- Excellent benefits package including medical, dental and vision insurance
- Retirement plans
- Employee Stock Ownership Plan (ESOP)
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
IT Support Engineer providing 1st and 2nd line on - site support for a dynamic Technical Resource Group team. Responsibilities include troubleshooting and hardware/software issue resolution.
Technical Analyst developing Nutritional Programs for Yara's products in São Lourenço do Oeste/SC. Conducting client visits, training, and support for sales.
Software Engineer at Conduent responsible for developing and maintaining Java applications including testing and debugging. Requires extensive experience in Java/J2EE technologies.
IT team member providing Tier 2 support for technology solutions at Genworth. Managing hardware and software configurations and assisting with application software support.
Senior Microsoft Dynamics 365 Support Engineer providing advanced support for enterprise solutions. Responsibilities include incident resolution and proactive stability improvements in a hybrid role in Hyderabad.
Technician providing VIP support in a hybrid role in Paris. Responsible for audiovisual setup and IT support in a premium environment.
Technical Support Case Handler responsible for managing technical support cases and delivering high - quality technical assistance. Focusing on diagnosing issues, prioritizing workload, and ensuring customer satisfaction through excellent communication.
Technical Support Advisor providing first - class customer service through various communication channels. Handling technical support queries and maintaining high service standards.
Process Support Engineer providing technical support for semiconductor manufacturing in customer - facing environments. Focus on Metal - Package processes with troubleshooting and optimization of semiconductor equipment.